3dbet Privacy Policy — Your Data, Your Rights

Last updated: 1 January 2026

This Privacy Policy ("Policy") describes how 3dbet ("Company", "We", "Us", "Our") collects, uses, stores, and discloses personal information about users ("Player", "You", "Your") of the 3dbet platform at 3dbet.vu. This Policy applies to all services offered through the 3dbet website, including sports betting, casino gaming, account management, customer support, and promotional communications.

By registering an account on 3dbet, making a deposit, placing a bet, or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the 3dbet platform.

Privacy at a Glance

1. Information We Collect

3dbet collects personal information through three primary channels: information you provide directly when registering and using the platform, information generated automatically through your use of the service, and information received from third-party service providers where necessary for the delivery of our services.

Information You Provide Directly

• Registration details: full legal name, date of birth, residential address, email address, and mobile phone number.
• KYC verification documents: government-issued identity documents (National ID, passport, or driver's licence) and proof of address documents (utility bills or bank statements).
• Payment information: bKash account numbers, Nagad account numbers, Rocket or Upay details, and partial card numbers where Visa or Mastercard is used. Full card numbers are never stored by 3dbet.
• Communications you send to 3dbet via email or support channels, including the content of those messages and any attachments.
• Responsible gaming preferences: deposit limits, self-exclusion requests, and cooling-off period settings that you configure in your account.

Information Generated Automatically

• Technical data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on each page, navigation paths, game sessions played, bet amounts, and wagering activity.
• Session data: login timestamps, session duration, and logout events.
• Cookie and tracking data: as described in Section 5 of this Policy.

Information from Third Parties

• Payment verification data from bKash, Nagad, Rocket, Upay, and card processing networks for the purpose of confirming transaction authenticity and preventing fraud.
• Identity verification results from KYC service providers where 3dbet uses a third-party verification platform as part of its compliance programme.
• Fraud and risk signals from industry fraud-prevention networks, used solely to protect the integrity of the 3dbet platform and its players.

2. How We Use Your Information

3dbet uses personal data only for legitimate purposes directly connected to the operation of the platform and the delivery of our services to players across Bangladesh. We do not use personal data for purposes beyond those described in this Policy without first obtaining your explicit consent.

• Account creation and management: processing your registration, verifying your identity, maintaining your account, and communicating with you about account matters.
• Service delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks; settling bets and paying out winnings; providing access to casino and slot games.
• KYC and compliance: verifying your age (21+), identity, and source of funds to comply with applicable anti-money-laundering and responsible gaming obligations.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, identity theft, account takeovers, and other prohibited conduct.
• Customer support: responding to your enquiries, complaints, and support requests; maintaining records of our communications for quality and compliance purposes.
• Responsible gaming: monitoring player activity to identify signs of problem gambling and to enforce responsible gaming measures including deposit limits and self-exclusion.
• Marketing communications: sending you promotional emails, bonus offers, and event notifications where you have opted in to receive them. You may opt out at any time by contacting [email protected].

3. Legal Basis for Processing Personal Data

Where applicable data protection law requires 3dbet to identify a legal basis for processing your personal data, we rely on one or more of the following grounds.

• Contractual necessity: processing that is necessary to enter into and perform the contract between you and 3dbet — primarily account registration, transaction processing, and service delivery.
• Legal obligation: processing required for 3dbet to comply with applicable laws, including KYC and anti-money-laundering requirements, age verification (21+), and regulatory reporting obligations.
• Legitimate interests: processing carried out for 3dbet's legitimate business interests — such as fraud prevention, platform security, improving user experience, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.
• Consent: processing based on your explicit consent, primarily for marketing communications. Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of earlier processing.

4. Sharing Your Personal Information

3dbet does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. We share personal information only in the limited circumstances described below, and only with parties who are contractually bound to handle it securely and in accordance with applicable data protection law.

Categories of Recipients

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies.
• KYC and identity verification providers: third-party verification services that assist 3dbet in confirming player identity and age in compliance with applicable regulations.
• Game content providers: Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, Spribe, NetEnt, and other approved providers may receive session identifiers (not personally identifiable information) necessary to deliver their games within the 3dbet platform.
• Law enforcement and regulatory authorities: where 3dbet is required by law, court order, or regulatory directive to disclose personal data, we will comply. We will notify you of any such request where we are legally permitted to do so.

5. Cookies and Tracking Technologies

3dbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site usage, and support security functions. A cookie is a small text file placed on your device by the 3dbet website when you visit it. Cookies are not used to identify you personally unless you are logged into your account.

Types of Cookies We Use

• Essential cookies: strictly necessary for the platform to function. These enable login sessions, account security tokens, and payment process continuity. You cannot opt out of essential cookies without disabling the platform.
• Analytics cookies: used to understand how players navigate the 3dbet platform, which pages are most visited, and where improvements can be made. This data is aggregated and does not identify individual users.
• Functional cookies: remember your preferences such as language settings, responsible gaming limits, and display options to personalise your experience on return visits.
• Security cookies: used to detect and prevent fraudulent login attempts, session hijacking, and cross-site request forgery attacks. These are essential cookies and cannot be disabled.

You can control non-essential cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling analytics or functional cookies may affect your experience on the 3dbet platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Retention

3dbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. The specific retention periods we apply are as follows: account data and transaction records are retained for a minimum of five years from the date of the last transaction or account closure, whichever is later, in order to meet anti-money-laundering record-keeping obligations. KYC verification documents are retained for a minimum of five years from the date of verification or account closure. Communications with customer support are retained for three years. Technical and analytics data is retained in anonymised or aggregated form for up to two years.

When retention periods expire, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where you request deletion of your account before the end of a retention period required by law, we will close your account and restrict access to it, but we are legally required to retain the underlying records for the applicable statutory period.

7. Data Security Measures

3dbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 3dbet platform; encrypted storage of sensitive account credentials; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security assessments and vulnerability testing of the platform infrastructure; and monitoring systems designed to detect and respond to unusual access patterns or potential security incidents.

Despite these measures, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for using a strong, unique password for your 3dbet account. If you suspect that your account has been compromised, please contact [email protected] immediately.

8. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 3dbet. To exercise any of these rights, please submit a written request to [email protected]. We will respond within a reasonable period, typically within 30 days of receiving your request, and will not charge a fee for handling standard requests.

• Right of access: you may request a copy of the personal data 3dbet holds about you, along with information about how it is being used.
• Right to rectification: if your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: you may request that we limit the way we use your personal data in certain circumstances, for example while the accuracy of data is being investigated.
• Right to data portability: where technically feasible and where processing is based on consent or contract, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

If you believe 3dbet has not handled your personal data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We would, however, welcome the opportunity to address your concern directly first — please contact us at [email protected] before escalating.

9. Children's Privacy and the 21+ Requirement

The 3dbet platform is strictly for adults aged 21 and above. 3dbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, void any bets or transactions, and delete all personal data associated with that account without undue delay.

If you are a parent or guardian and believe that someone under 21 in your care has registered an account on 3dbet, please contact us immediately at [email protected] with details. We will investigate and take appropriate action promptly.

10. Third-Party Links and Services

The 3dbet platform integrates game content from approved third-party providers. When you play a game developed by a third-party studio, that studio's software may process certain session data on their servers in order to deliver the game. 3dbet selects only reputable, regulated providers and contractually requires that they handle player session data responsibly. However, 3dbet is not responsible for the privacy practices of third-party game studios, payment processors, or any external services. We encourage you to review the privacy policies of any third-party provider whose services you use in connection with the 3dbet platform.

11. International Data Transfers

3dbet serves players primarily in Bangladesh and processes data within its operating jurisdiction. However, some of our third-party service providers — including game content providers, KYC verification platforms, and cloud infrastructure providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, 3dbet ensures that they are carried out in compliance with applicable data protection requirements, including the use of standard contractual clauses or other approved transfer mechanisms where required.

If you would like further information about the safeguards 3dbet applies to international data transfers, or the identities of the third-party processors involved, please contact [email protected].

12. Changes to This Privacy Policy

3dbet reviews and updates this Privacy Policy periodically to reflect changes in the platform, our data practices, or applicable law. When material changes are made, the updated Policy will be published on this page with a revised "Last updated" date. For significant changes that affect how we use your personal data, 3dbet will also notify registered players by email to the address held on their account.

Your continued use of the 3dbet platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, you must stop using the platform and contact [email protected] to close your account.

13. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how 3dbet has handled your personal data, please contact our support team in writing at [email protected]. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days. Our team operates on Bangladesh Standard Time (BST, UTC+6).

For written correspondence, please include your full name, the email address registered to your 3dbet account, and a clear description of your request or concern. This enables us to locate your account and respond accurately.